English in a hotel: a simple and practical phrasebook for tourists. Dialogues in English on the topic "at the hotel"
It’s good when at the reception in a hotel in another country the administrator knows Russian and can understand you and speak your language. What if? Then the phrases from this article may help you in some situations.
In order to clarify or clarify something regarding accommodation, it is not necessary to know perfect English. In a hotel, for many situations it will be enough to use a few memorized phrases.
Let's start with how a “hotel” or “hotel” will generally be in English: “Hotel”. Easy to remember. Pronounced [hotel] (emphasis on the “e”).
Phrases and their uses
First, let's imagine the situation that you have not yet reached your hotel. But you have a business card with his name, and you cannot find him, despite the fact that you are already somewhere nearby. Then you can, showing him a business card with the name of the hotel:
If you examined the proposed room and did not like it, in English it can be expressed like this:
I don't like this room. I don't like this number. [ay dont like zis room]
Accordingly, if you want to say that you liked it:
I like this room. I like this number. [ay like zis room]
What is important to know when checking into a hotel?
If you have pre-booked your stay at this hotel, please tell the reception:
I have a reservation. A room has been reserved for me. [ay have e recovery]
Of course, first of all you need to find out what the hotel's check-out time is.
What is the check-out time? When is the checkout time? [what of the check-out time?]
What is my room number? What is my room number? [wot iz mai rum nambe?]
What floor is my room on? What floor is my room on? [Wot flo from may room he?]
When do you serve breakfast? What time is breakfast? [uen do yu sev breakfest?]
As you understand from the text above, checkout time in English: check-out time.
And “late check-out” from a hotel in English will be: late check-out [late check-out]. Those. This is a departure later than checkout time.
Early check-in: early check-in.
Extension
If you want to extend your hotel room, you can notify the administrator about this in English using the following expression:
I'd like to extend my stay for two days. I would like to extend my stay by two days. [id like that xstand may stay for that day]
The example shows two days, but if you need to talk about a different number, use the article about, and substitute your version into this phrase.
Of course, we have given examples of only a small list of phrases and words that will be useful for you to use in a hotel, when communicating with the hotel administrator and at the reception. But we hope that this material will be useful to you in application, especially if your knowledge of the English language is very minimal.
Post navigation
Long weekend ahead! It's time to rush somewhere and spend time with your loved one in another country, in some cool hotel. A foreign hotel is a place where communication in English is almost inevitable. It's not great when a long-awaited adventure is overshadowed by something, right?
To avoid stressful situations and misunderstandings, you simply need our English courses for tourists and this article! Let's glide on the waves of some useful Hotel English!
The perfect idea is to spend weekends and holidays abroad and practice your English! Today we are sharing with you a selection of phrases and words that will definitely come in handy during your stay at the hotel. Hell yeah!
Booking a hotel room
After reading the article, you will definitely be inspired and want to dive into some cozy place with trendy rooms. But first you need to order everything beautifully. What if you suddenly arrive and there’s no room? Here's a stereotypical dialogue between the reservation service and the client to make everything clear.
| Receptionist: Good morning. Welcome to The Best Hotel. | Reception: Good morning. Welcome to the Best Hotel. |
| Client: Hi, good morning. I"d like to make a reservation for the third weekend in September. Do you have any vacancies? | Client: Greetings, good morning. I would like to reserve a room for the third weekend of September. Do you have any vacancies? |
| R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival? | Yes sir, we have some rooms available for this particular weekend. What is your exact arrival date? |
| C: The 24th. | 24.09.2017 |
| R: How long will you be staying? | How long are you planning to stay at the hotel? |
| C: I"ll be staying for two nights. | I'll stay for two days. |
| R: How many people are the reservation for? | How many people will the reservation be for? |
| C: There will be two of us. | There will be two of us. |
| R: And would you like a room with twin beds or a double bed? | Do you want a room with single beds or a double bed? |
| C: A double bed, please. | With a double bed, please. |
| R: Great. And would you prefer to have a room with a view of the ocean? | Great. Would you like a room with an ocean view? |
| C: If that type of room is available, I would love to have an ocean view. What's the rate for the room? | If this is possible, I would be happy to do so. What is the rate? |
| R: Your room is five hundred and ninety dollars per night. Now, what name will the reservation be listed under? | The cost will be $590 per night. What name should I make the reservation under? |
| C: Douglas Quaid. | Douglas Quaid. |
| R: Could you spell your last name for me, please? | Could you spell the last name, please? |
| C: Sure. Q-U-A-I-D. | Certainly. K-V-E-Y-D. |
| R: And is there a phone number where you can be contacted? | What is your contact phone number? |
| C: Yes, my cell phone number is 555-26386. | My mobile number is 555-26386. |
| R: Great. Now I"ll need your credit card information to reserve the room for you. What type of card is it? | Great. Now I will need your credit card information. What type of card is yours? |
| C: Visa. The number is 987654321. | Visa. Card number 987654321. |
| R: And what is the name of the cardholder? | Cardholder's first and last name? |
| C: Douglas Q. Quaid. | Douglas K. Quaid. |
| R: Alright, Mr. Quaid, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o"clock. If you have any other questions, please do not hesitate to call us. | Okay, Mr. Quade, you have reserved an ocean view room with a double bed for September 24th. Registration will be at 2 o'clock. If you have any questions, please contact us. |
| C: Great, thank you so much. | Great, thank you very much. |
| R: My pleasure. We"ll see you in September, Mr. Quaid. Have a nice day. | Glad to help. See you in September, Mr. Quade. Have a good day. |
single room (with a full-size bed)- room for one
double room (double bed (full-size) or queen-size bed)- double room
smoke-free- non-smoking room. Smoking or non-smoking— two more designations of rooms for smokers and non-smokers, respectively.
twin beds- single beds
double bed (full-size bed)- double bed
queen-size bed- large double bed
king-size bed- the widest bed, “king”
triple room(one double bed and a single bed, or a different combination) - room for three
twin room- room with two beds
extra bed- extra bed
suite- suite
At registration
And now you are already at the hotel. What can come in handy here is good English, manners and, of course, money. Make yourself at home, tip generously and be polite.
reception- registration
(no) vacancies- free seats (no free seats)
complimentary(free) - included in the price, free breakfast, for example (or free shampoo, soap in the bathroom, in general, everything that you already have in your room)
continental breakfast- continental or light breakfast included in the room rate.
check-in / check-out- registration; check-in (at the hotel)/departure from the hotel
deposit- money paid before entering the hotel.
damage charge- penalty for damage (paid in case of damage or loss to the hotel; if you break something, you will have to pay for it or the money may be withdrawn from the deposit).
late charge- penalty, fine for violation of deadlines. If you check out of the hotel later than the specified time - you gotta pay!
invoice- a paper invoice with all client expenses that they must pay upon leaving the hotel
signature- signature. Sometimes hotel guests are required to sign an autograph under their first and last name on a bill or credit card receipt.
customer satisfaction- customer satisfaction or quality of customer service. If guests had a great time at the hotel and are satisfied with the service, then they are visitors with high customer satisfaction
tax- tax. One of the lines in the invoice for payment will be about taxes and interest that will go to the state. In the USA, tax amounts vary from state to state.
| I"d like to stay at a quiet inexpensive hotel not far from the center of the city. | I would like to stay in a quiet, inexpensive hotel near the city center. |
| I would like to stay at a large modern hotel downtown. | I would like to stay in a large modern hotel in the city center. |
| I"d like to reserve a small suite. | I would like to reserve a small deluxe room. |
| I"d like a room with a bed for a child. | I would like a room with a bed for a child. |
| I"d like a room facing the park / overlooking the river. I"d like a room with a view of the lake. | I would like a park view/river view room. I would like a room with a lake view |
| Please fill out the registration form. | Please fill out the registration form. |
| Here"s your key. Room 735 on the seventh floor. Enjoy your stay. | Here's your key. Room 735 on the seventh floor. I hope you enjoy our stay. |
At the hotel
The following list of words consists of what you may encounter in the hotel itself. Now you will be aware and not confused if you need to communicate with the staff.
main entrance- main entrance.
concierge- concierge
bellboy/bellhop/porter- bellhop (hotel employee carrying guests' luggage).
tip- tips. Nobody does anything for free! And demanding them is in the order of things. Giving a tip without prompting is excellent manners.
uniform- uniform, workwear. In most foreign hotels, uniforms are mandatory for employees.
staff meeting— a meeting of hotel staff in a specific place at a specific time for an official meeting.
manager- an administrator who monitors the work of staff. Usually he does not communicate with guests unless absolutely necessary.
lifts (elevators) - elevators
stairs/stairway- ladder.
lobby- lobby, foyer, hall for hotel guests.
restaurant- restaurant
don't disturb- do not disturb
please make up room- please clean the room
lift out of order- the elevator doesn't work.
vending machine- vending machine or machine for selling snacks and drinks for coins.
iron and ironing board- iron and ironing board.
patio- a hotel patio, usually with tables and chairs, or a terrace.
catering- catering, which involves not only the delivery of pre-prepared food, but also customer service: delivery, serving, cleaning and similar services.
full board- full board (a range of hotel services (stay and three meals a day)).
half board- half board (usually breakfast and dinner).
room service- room service (providing services for the delivery of food and drinks to hotel rooms).
turndown service - evening turndown service (maids making the beds, etc.).
housekeeping/housekeeper- housekeeping/housekeeper.
airport shuttle- transfer from the airport to the hotel (delivery by minibus).
parking lot- parking lot on the ground floor of the hotel.
buffet- buffet.
ice machine- a machine with ice cubes.
wheelchair accessible- the hotel is equipped for the disabled, which means that people in wheelchairs (chairs) can move freely around hotel.
fitness/workout room (gym) - fitness room, gym (gym).
swimming pool- pool.
spa- a relaxation and health center in a hotel or a spa with a sauna, where you can be offered massages and other wellness services.
dry cleaning- dry cleaning services.
laundry- laundry services.
banquet/meeting room- banquet hall/room for business meetings.
hall(way) - a long corridor on the hotel floors with rooms. They also say "a corridor».
emergency exit- emergency or evacuation exit. In case of fire or other disaster, look for doors with this sign. But it's better to do this in advance.
business center- business room (hotel room with office equipment and Internet for guests, where hotel guests can spend time working).
ski storage— hotels near ski resorts may have rooms for storing ski or snowboard equipment.
In a hotel room
All amenities are at your service! Eat without getting wet :)
morning call / wake-up call- reminder call (usually at the request of a hotel guest; employees call customers at an agreed time, instead of an alarm clock, to wake them up).
amenities- convenience, amenities
bath- bathroom
bathtub- bath
shower- shower
room with ocean view- room with ocean view
balcony- balcony
adjoining/connecting rooms- a room for a large group, an adjacent room (two rooms connecting to each other)
minibar- minibar.
A.C. (air conditioning) - air conditioning.
heating- room heating system
Internet access- Internet access
wireless printing- wireless printer. The device itself can be located somewhere in the building, and you connect to it from your own computer and print out the papers you need
fan- fan
high chairs- in family hotels there are these special high chairs for babies
linens- bed (and table) linen, sheets, bedspreads, blankets and pillowcases. The sheets should indicate the fabric density (the number of cord threads per unit width of the fabric), which indicates their quality and smoothness
towel- towel
toiletries- toiletries, hygiene and cosmetic products
hair dryer- hair dryer; hair dryer
sink- sink for washing hands
robes (bathrobes) - gowns (to wear after procedures in the bathroom or shower).
lamp- lamps for additional lighting in the room
executive desk- “executive’s desk” is a pretentious name for an ordinary table for working or writing in a room
kitchenette- kitchenette in the hotel room
curtains (drapes) - curtains (blinds)
safe- safe with code in the room for storing important things
cot- small folding bed on wheels
pull-out sofa- a folding sofa that can be transformed into a bed.
private jacuzzi- private jacuzzi only for room clients; could be inside it or somewhere special in the hotel
noisy- one of the complaints from guests about neighbors being too noisy and loud
Problems and misunderstandings
What would it be like without them? Although whether it’s problems or adventures is up to you to choose. A list of questions and answers that you can use while staying at a particular hotel.
| I"m afraid we don"t have any vacancies. / I"m sorry. We are fully booked. | I'm afraid we have no availability. / I'm sorry, we're completely busy. |
| Are you kidding me? | Are you kidding me? |
| Is there another hotel near here that might have vacant rooms? | Is there another hotel nearby that might have rooms available? |
| Try the Oak Hotel across the street. They might be able to offer something. | Try (go to) the Oak Hotel on the opposite side of the street. Perhaps they can offer something. |
| Hello! I need a single room for three days. | Hello! I need a single room for three days. |
| Do you have a reservation? | Are you booked? |
| I'm afraid I don't. | I'm afraid not. |
| Let me check whether we have any vacancies. We don"t have any single rooms today, but there"s a double room available. | Now I'll check if we have free places. We do not have single rooms today, but we do have a double room available. |
| My room"s not been made up. | My room is not cleaned. |
| Can you send a maid up, please? | Can you send a maid please? |
| There are no towels in the bathroom. | There are no towels in the bathroom. |
| Can you send some soap and shampoo up, please? | Can you send soap and shampoo please? |
| There is no water in my room. | There is no water in my room. |
| The TV in my room doesn't work. | The TV in my room doesn't work. |
| There is something wrong with the air conditioner in my room. | There is something wrong with the air conditioning in my room. |
| There is a problem with the heating. It is too cold in the room. | I have a problem with heating. It's too cold in the room. |
| Could you send someone up to fix it? | Can you send someone to fix it? |
| Could I have an extra blanket, please? | Could you give me an extra blanket please? |
| Can I have a wake-up call at 6 am? | Can you wake me up at 6 am? |
| Front desk. Can I help you? | Guest service department. Can I help you? |
| Hello! This is Room 814. | Hello! This is from room 814. |
| There is no hot water in my room. Could you send someone up to fix it? | There is no hot water in my room. Could you send someone to fix it? |
| There are no towels / soap / shampoo / toilet paper in the bathroom. Can you send them up, please? | There are no towels/soap/shampoo/toilet paper in the bathroom. Send them (to my room), please. |
| The bathroom light / the TV / the heating / the air conditioner in my room doesn't work. | The bathroom light/TV/heating/air conditioning in my room is not working. |
| There is no stationery / TV program / Room Service menu in my room. | My room does not have writing paper/tv program/menu for ordering room service. |
| Can you give me a wake-up call at 7:00 a.m., please? | Wake me up (with a phone call) at seven in the morning, please. |
| How do I get to the airport / to the city center / to the photo exhibition from the hotel? | How do I get to the airport / city center / photo exhibition from the hotel? |
| Could you call a taxi for me, please? | Would you please call a cab for me? |
| Could you recommend good toy stores and gift shops not far from here? | Can you recommend some good toy stores and gift shops near here? |
| Could you reserve a table for dinner for me, please? I"d like a table for four people for 7:00 p.m. | Could you reserve a table for me for lunch please? I would like a table for four people at seven in the evening. |
| Is there a laundromat near the hotel? | Is there a self-service laundry near the hotel? |
| I feel sick. Is there a doctor in the hotel? Could you find a doctor for me, please? | I feel uneasy. Is there a doctor at the hotel? Could you find me a doctor please? |
| Room 506. The key, please. | Number 506. (Give) Key, please. |
| Are there any messages for me, please? | Are there any messages for me please? |
| Asking to deliver food to your room | Please deliver food to your room |
| Room Service. May I help you? | Order food to your room. Can I help you? |
| Hello! Could you send breakfast to Room 465, please? I"d like orange juice, hot rolls with butter and honey, and black coffee. | Hello! Could you send breakfast to room 465 please? I'd like orange juice, hot cross buns with butter and honey, and black coffee. |
| Hello! This is Room 374. I"d like to order a bowl of hot tomato soup, a cheese sandwich, and green tea with lemon, please. | Hello! This is from room 374. I would like to order a bowl of hot tomato soup, a cheese sandwich and green tea with lemon, please. |
| Hello! I"d like to press these trousers. Where can I find an iron? | Hello! I would like to iron these trousers. Where can I find an iron? |
| You can use an iron in the valet service room. It's next to the freight elevator. | You can use the iron in the cleaning and ironing room. It's next to the freight elevator. |
| I"d like to have these shirts washed and pressed and this suit cleaned as soon as possible. | I would like to have these shirts washed and ironed and this suit cleaned as soon as possible. |
| Fill out laundry and dry cleaning slips, and I"ll take the shirts and the suit to the laundry and dry cleaning service. They will be ready today in the evening. | Fill out the laundry and cleaning forms/coupons and I will take the shirts and suit to the laundry and dry cleaning service. They will be ready tonight. |
Phrases for staying at a hotel
And there are other questions to ask if you are not sure about something. The sooner the better. Answers to possible questions are also included in the list.
| Is there a shower/bath in the room? | Does the room have a shower/bathtub? |
| Does the room have air conditioning? | Does the room have air conditioning? |
| Is there a safe deposit box in the room? | Is there a safe in the room? |
| Is there a television in the room? | Is there a TV in the room? |
| Is there a telephone in the room? Are local calls free? | Is there a telephone in the room? Are local calls free? |
| Is there a restaurant in the hotel? | Is there a restaurant in the hotel? |
| When is breakfast served? | When is breakfast served? |
| Breakfast is served from 7:00 to 10:00. | Breakfast is served from 7 to 10. |
| Can I get Internet access in the hotel? Where can I send a fax? Is there a business center in the hotel? | Can I access the Internet at the hotel? Where can I send a fax? |
| When does the business center open? When does it close? | When does the business center open? When does it close? |
| Does the hotel have a gym? | Does the hotel have a gym? |
| Is there a fitness center / a health club in the hotel? | Does the hotel have a sports and fitness center? |
| Is there an exercise room / a workout room in the hotel? Is the use of the fitness machines free of charge? | Does the hotel have a gym? Are the exercise machines free to use? |
| Is there a swimming pool in the hotel? | Does the hotel have a swimming pool? |
| Until when is the swimming pool open? | Until what time is the pool open? |
| Does the hotel have any facilities for children? Is there a playroom for children in the hotel? | Does the hotel have premises (with services, equipment) for children? Does the hotel have a children's playroom? |
| What facilities for the handicapped does the hotel have? | What facilities (services, equipment) does the hotel have for the disabled? |
| Are pets allowed in the hotel? | Are pets allowed in the hotel? |
| Does the hotel offer any excursions around the city? | Does the hotel offer any city tours?/td> |
| Does the hotel provide a shuttle bus to the airport? Do I need to reserve a seat on the bus in advance? | Does the hotel provide a shuttle bus to the airport? Do I need to reserve a seat on the bus in advance? |
| The bus for the airport leaves from the hotel entrance every two hours. Advance reservation of the seats is required. | The airport bus leaves from the hotel entrance every two hours. Advance reservations are required. |
Check out from the hotel
Time to say "bye-bye". We hope you will not cause any harm to the hotel and you will not be charged extra payment)
| I would like to leave one day earlier. | I would like to leave a day earlier. |
| Get my bill/invoice ready, please. I"m leaving tomorrow morning. | Prepare my invoice, please. I'm leaving tomorrow morning. |
| What is the hotel's check-out time? | What is the time for payment and release of a hotel room? |
| Check-out time is 12:00 noon. | The checkout time for the room is 12 noon. |
| Can I leave my luggage/baggage at the hotel for a couple of hours after I check out? | Can I leave my luggage at the hotel for a few hours after I check out? |
| Yes, definitely. | Yes, sure. |
| Hello, I"d like to check out. My name is Simon Phoenix, Room 237. | Hello, I would like to pay and check out. My name is Simon Phoenix, number 237. |
| Here's your bill, sir. Three hundred seventy-six dollars. | Here's your bill, sir. Three hundred seventy-six dollars. |
| Here you go. Thank you very much. | Here (money). Thanks a lot. |
| You are welcome. Have a nice day! | You're welcome. Have a nice day! |
| I'd like to check out. | I would like to vacate the room |
| I'd like to extend my stay for a few days. | I would like to extend my stay by a few days. |
| May I have the invoice/bill? | Can I get an invoice? |
| I’d like to pay my invoice, please. | I would like to pay the bill. |
| I think there's a mistake in the invoice. | There seems to be an error in the bill. |
| I’m sorry, this isn’t my signature. | I'm sorry, this is not my signature. |
| How would you like to pay? | How would you like to pay? |
| I'll pay... | I'll pay... |
| by credit card | credit card |
| by check | by check |
| in cash | cash |
| Have you used the minibar? | cash |
| in cash | Did you use the minibar? |
| Could we have some help bringing our luggage down? | Can you help us carry our luggage downstairs? |
| Is there a place where we could leave our luggage? | Is there somewhere we could leave our luggage? |
| May I have a receipt, please? | Can I have a check please? |
| I hope you had an enjoyable stay. | I hope your stay was pleasant. |
| I've really enjoyed my stay. | My stay was very pleasant. |
Conclusion
We hope your holidays are amazing and you are filled with fun for the whole year ahead! A hotel stay can be chic and simple if you have the necessary vocabulary. We would like all your travels to be unforgettable, in the best sense of the word. Don't freeze your... noses! BTW, could you recommend a good hotel? Share your thoughts in the comments, please!
And finally, here is an example of how NOT to communicate when booking a hotel room. Arnold does it all wrong! Prank call, ladies and gentlemen.
Stay classy and have happy holidays!
Big and friendly EnglishDom family
They say that everyone would like to be treated like at home in a hotel, and at home like in a hotel. But to feel comfortable in a hotel abroad, you need to know English. It's good if you study it and can easily communicate abroad. What should those who don’t know English well and are planning a trip soon do? For you, we have compiled a clear and practical phrasebook on the topic “English in a hotel”. Read on for step-by-step instructions on how to communicate in English in a hotel.
We have written a simple phrase book for travelers, in which you will find dialogues, phrases and vocabulary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.
Book a hotel room
You can book a hotel room on Russian-language websites, but sometimes you need to reserve it by phone. In this case, you will need to clarify information about the hotel and specifically about the room, as well as its cost. This can be done using the following phrases:
| Phrase | Translation |
|---|---|
| Hello, can I reserve a room, please? | Hello! Can I reserve a room please? |
| Can I book a room? | Can I reserve a room? |
| How far is it from the airport / city centre? | How far is (the hotel located) from the airport/city center? |
| What types of rooms are available? | What types of rooms do you have? |
| I need a double room for five days. | I need a double room for five days. |
| I would like to book a single/double/triple/twin-bedded room. | I would like to reserve a single/double/triple/twin room. |
| I’d like to book a suite / presidential suite. | I would like to book a deluxe room/presidential suite. |
| I would like to book a non-smoking room. | I would like to reserve a non-smoking room. |
| I"d like to book a room with a bed for a child. | I would like to book a room with a bed for a child. |
| I"d like to book a room facing the sea/lake. | I would like to book a room with sea/lake view. |
| I'll take this room for a week. | I'll rent this room for a week. |
| I'll stay here for a week. | I'll stay here for a week. |
| I"m going to leave on April the ninth. | I'm going to leave on April 9th. |
| When is check-out time? | What time should I check out? |
| Would it be possible to have a late check-out? | Can I check out later? |
| I’d like full board / half-board. | I would like full board/half board. |
| Do you have a car park? | Do you have parking? |
| Do you allow pets? | Do you allow pets? |
| Do you have a special menu for children? | Do you have a special menu for children? |
| Does the hotel have any facilities for children? | Does the hotel have a room for children? |
| Does the hotel have a gym / swimming pool? Until when is it open? | Does the hotel have a gym/pool? Until what time is it open? |
| Does the hotel provide airport transfer? | Does the hotel provide airport shuttle? |
| What’s the price for a single/double/triple/twin-bedded room? | What is the cost for a single/double/triple/twin room? |
| How much is the service charge and tax? | How much does the service and tax cost? |
| How much is for the room including breakfast? | How much is the room including breakfast? |
| Is breakfast included? | Is breakfast included? (total cost) |
| That's a bit more than I wanted to pay. | This is a little more than I expected to pay. |
| Can you offer me any discount? | Can you offer me a discount? |
| Is there anything cheaper? | Is there anything cheaper? |
| Do you have any cheaper rooms? | Do you have any cheaper rooms? |
| What is the total cost? | What is the total amount due? |
| Do you need a deposit? | Do you need collateral (deposit)? |
| Are my credit card details necessary when making a reservation? | Do I need my credit card details when making a booking? |
Let's look at the classification of hotel rooms. If everything is clear with single and triple rooms, then the wordings of double and twin need to be clarified. Double is a double room with one double bed, and twin is a double room with two single beds.
The hotel can also offer you a suite (suite /swiːt/) or a presidential suite (presidential suite). If you are going on vacation with friends or parents, you can book two adjoining rooms.
It is easy to get confused not only in the classification of rooms, but also in the classification of beds. Typically, hotels offer their clients standard single beds, double beds and queen beds. The so-called “king” bed is a bed larger than a double bed in size. Some hotels may also offer you a sofa bed / pull-out couch or a rollaway bed, and they may provide a cot for your child.
A security deposit is an advance payment you make to reserve a room.
When talking about the price of a hotel stay, there are two important points to consider. First, always ask if the hotel can give you a discount. If you are abroad outside the peak tourist season, you will most likely be given a nice bonus. Secondly, always check the final price of your stay. This way, you will immediately know what services will be included in the bill, and you won’t have an unpleasant surprise when you check out.
Don't forget to check some details about your number. So, if you are going to a hot country, be sure to check whether the room has air conditioning and a refrigerator. Want to add new photos to Instagram as soon as you arrive? Then ask if there is Wi-Fi in the room and how you can access the Internet. Use the following phrases in English to communicate with hotel employees:
| Phrase | Translation |
|---|---|
| Does the room have an air conditioning/refrigerator? | Does the room have air conditioning/fridge? |
| Does the room have a bath/shower? | Does the room have a bath/shower? |
| Does the room have a balcony? | Does the room have a balcony? |
| Does the room have the Internet access? | Is there internet access in the room? |
| Is there a TV/telephone in the room? | Is there a TV/telephone in the room? |
| How many beds are there in the room? | How many beds are there in the room? |
| What floor is my room on? | What floor is my room on? |
| How do I access the Internet? | How can I access the Internet? |
| Can I get the Internet access in the hotel? Is it free of charge? | Can I access the Internet at the hotel? Is it free? |
You may also be asked questions when booking, and your questions will be answered. Look at the typical phrases in English that hotel workers will use when talking to you:
| Phrase | Translation |
|---|---|
| What's your name, please? | State your name, please. |
| What sort of room would you like? | Which room would you like to rent? |
| Do you want to have breakfast included? | Would you like breakfast included? |
| When will you arrive? | When are you arriving? |
| How long would you like to stay in our hotel? | How long do you plan to stay at our hotel? |
| We"ll have the room for you on April the fifth. | We will have a room for you on April 5th. |
| We don"t have any double rooms, but there"s a triple room available. | We do not have double rooms available, but we do have a triple room. |
| You have to check-out before 12 p.m. | You must vacate your room by 12 noon. |
| It's fifty dollars a night plus tax. | It costs $50 per night plus taxes. |
| You have to pay in advance. | You need to pay it forward. |
| Will you pay in cash or by credit card? | Will you pay by cash or card? |
| We require your credit card number for a deposit. | We require your credit card number to pay the room deposit. |
| Do you have a credit card? | Do you have a credit card? |
| Can I take your credit card number? | May I have your credit card number? |
| May I have your name and telephone number, please? | May I have your name and telephone number? |
| Is there anything else I can do for you? | Is there anything else I can help you with? |
| All rooms are booked. | All rooms are booked. |
By the way, before booking a room, we advise you to look at the hotel’s website and evaluate the reviews of visitors, so you will find out whether it is worth staying at this hotel and what surprises can await you. For example, you can find out under what conditions you can use the minibar. So, in some hotels you will only have to pay for those products that you opened, in others you will have to pay for all the products, even if you did not use them.
Hotel check-in
Upon arrival at the hotel, you will need to register or, as they say, “check in” (from to check-in - register). The main advice is to communicate with hotel staff politely, otherwise your holiday can be seriously spoiled. The following phrases will help you communicate in hotel English:
| Phrase | Translation |
|---|---|
| Hello, I have a reservation for a single/twin/triple/double room. | Hello, I booked a single/double/triple/twin room. |
| What time do you serve breakfast? | What time is breakfast? |
| Could I have lunch in my room, please? | Can I have lunch in my room, please? |
| What time’s the restaurant open for dinner? | What time does the restaurant open for dinner? |
| What time does the bar close? | What time does the bar close? |
| Where are the lifts? | Where are the elevators? |
| Do I pay now or at checkout? | Do I need to pay now or upon check out? |
| Have you got a safe? Is it free of charge? How much is it? | Do you have a safe? Is it free to use? How much does it cost to use the safe? |
Be sure to ask a question about the safe. Experienced travelers advise leaving all valuables and money in the safe, even if you are staying in a luxury hotel.
A hotel employee may use the following phrases in English when communicating with you:
| Phrase | Translation |
|---|---|
| Could I see your passport, please? | Please show your passport. |
| Could you please fill in this registration form? | Could you fill out this registration card? |
| Could you please sign at the bottom of the form? | Could you please sign the bottom of the form? |
| Breakfast's from 8 a.m. till 11a.m. | Breakfast from 8 to 11 am. |
| Dinner’s served between 7 p.m. and 10 p.m. | Dinner is served from 7 to 10 pm. |
| Would you like any help with your luggage? | Do you need help with your luggage? |
| Here's your room key. | This is your room key. |
| Your room’s on the second/third/fourth floor. | Your room is located on the second/third/fourth floor. |
| Room 123 on the second floor. | Room 123 on the second floor. |
| I"m afraid that your room isn"t ready yet, sir. | I'm afraid your room is not ready yet, sir. |
At the stage of checking into a hotel, the main thing is... not to get confused in the floors. The fact is that abroad the numbering of floors is somewhat different than here. So, in America the first floor is called ground floor, the second - second floor, etc. In the UK and Europe it is even more complicated: the first floor is ground floor, the second - first floor, etc. Why is it customary to “relocate” the first floor in Europe? "on the second? Historically, people usually did not live on the first floors of buildings: in the Middle Ages there were no sewers and other benefits of civilization, so the first floor was filled with unpleasant odors coming from the street. Therefore, these premises were equipped for workshops, taverns, and various establishments. Civilization has come to Europe, but the floors are still numbered in the same “non-human” way, so don’t get confused.
To make it easier to understand how these phrases are used, watch this video with a dialogue in a hotel in English:
Room service
During your stay at the hotel, you will need to communicate with the staff at least at a basic level, in particular you will need to communicate by phone with the room service service. When communicating with them, first tell them the number you are calling from: “My room number’s 123.” After this you can use the following phrases in English:
| Phrase | Translation |
|---|---|
| Could I have a wake-up call at eight o'clock? | Could you wake me up at eight o'clock? |
| Where’s the bar/gym/swimming pool/restaurant? | Where is the bar/gym/swimming pool/restaurant? |
| Could you send dinner to room 123, please? | Could you send dinner to room 123 please? |
| I’d like a glass of apple juice and a cheese sandwich, please. | I'd like a glass of apple juice and a cheese sandwich, please. |
| Do you have laundry service? | Do you offer a laundry service? |
| Where can I find an iron? | Where can I find an iron? |
| I would like my suit washed and pressed. | I would like my suit to be washed and ironed. |
| Could I have the towel, please? | Could you give me a towel please? |
| Can I have an extra bed/blanket? | Can I get an extra bed/blanket? |
| Could you please change the sheets? | Could you change the bed linen please? |
| My room is messy, and I would like it cleaned. | My room is a mess and I would like it cleaned up. |
| Are there any messages for me? | Are there any messages for me? |
| How can I get to the museum from the hotel? | How can I get to the museum from the hotel? |
| Could you please call me a taxi? | Would you please call a cab for me? |
| Could you recommend me a good SPA center / gift shop not far from the hotel? | Could you recommend me a good spa/gift shop near the hotel? |
Although we have indicated phrases in English that will help you find a laundry service, we still advise you to use its services as little as possible. It is believed that hotel laundries do not do their job very well and often damage clients’ things.
Be sure to check in advance what time you will need to vacate the room. Many hotels have a rule: if you want to stay in your room just a couple of hours later than check-out time, you will have to pay the cost of an entire extra day of stay.
Look how two ladies communicate with the hotel administrator:
Solving problems in the hotel
Of course, we would all like to relax calmly and without problems, but our desires do not always coincide with reality. If you have any problems, use the following phrases in English:
| Phrase | Translation |
|---|---|
| I've lost my room key. | I lost my room key. |
| My room's not been made up. | My room is not tidy. |
| The room is too noisy/cold/hot. | The room is too noisy/cold/hot. |
| There is no soap/towel/shampoo in my room. | No soap/towel/shampoo in my room. |
| There isn't any hot water. | There is no hot water. |
| The television/air conditioning/shower doesn’t work. | TV/air conditioning/shower does not work. |
| One of the lights doesn't work. | One of the light bulbs is not working. |
| Could you send someone up to fix it? | Could you send someone to fix it? |
| I am not feeling well. Is there a doctor in the hotel? | I'm sick. Is there a doctor in the hotel? |
| Could you find a doctor for me, please? | Could you find a doctor for me please? |
Experienced tourists advise leaving the keys with the administrator when leaving the hotel, so you definitely won’t lose them.
Check out from the hotel
When leaving the hotel you will need to pay for the room. To make it easier for you to communicate in English at a hotel, learn the following phrases:
| Phrase | Translation |
|---|---|
| I would like to check-out. | I would like to leave. |
| Could I have a receipt, please? I am leaving tomorrow. | Can I have a check please? I am leaving tomorrow. |
| I would like to pay my bill. | I would like to pay my bill. |
| I'll pay by credit card. | I will pay the bill by credit card. |
| I'll pay in cash. | I will pay the bill in cash. |
| I think there is a mistake in my bill. | I think there's a mistake on my bill. |
| I have/haven’t used the minibar. | I did/did not use the minibar. |
| Could I have some help bringing my luggage down? | Please help me take my luggage downstairs. |
| I have really enjoyed my stay. | I enjoyed my stay at your hotel. |
When communicating with you, the hotel employee will use the following phrases:
| Phrase | Translation |
|---|---|
| Are you ready to check out? | Are you ready to leave? |
| What room were you in? | What room did you stay in? |
| How would you like to pay? | How would you like to pay? |
| Did you use the minibar? | Did you use the minibar? |
| I need your room keys, please. | I need the keys to your room, please. |
Don't want to waste time and stand in line when leaving the hotel? We advise you to visit the official website of the hotel and check whether you can use the online check-out service. Recently, many hotels have offered this option. In this case, you will need to pay the bill by credit card about a day before the planned departure, and on the day of departure simply give the keys to the room to the hotel administrator or put them in a special box at the reception desk.
Watch the following video about leaving the hotel:
Symbols and terms you may need
| Phrase | Translation |
|---|---|
| Vacancies | Available seats |
| No vacancies | No vacant tables |
| Front desk, reception | Administration, hotel reception |
| Room service | Room service |
| Concierge | Concierge |
| Maid | Housemaid |
| Bellboy/bellman/porter | Bellboy/Porter - a person who helps carry your things and shows you your number |
| Valet | A man who parks the cars of hotel customers |
| Lobby | Lobby |
| Lifts/Elevators | Elevators |
| Out of order | Not working (sign, for example on an elevator) |
| Bar | Bar |
| Restaurant | Restaurant |
| Gym | Gym |
| Swimming pool | Pool |
| Indoor pool | Indoor pool |
| Kitchenette | Kitchen corner in the room |
| Please make up my room | Please clean your room (the sign you put on the door) |
| Please don't disturb | Please do not disturb (the sign you put on the door) |
| Laundromat | Self-service laundry |
| Complimentary breakfast | Free breakfast |
| Luggage card | Luggage trolley that you can use on site |
| Maximum capacity | Maximum number of people allowed (usually indicated in the elevator) |
| Parking pass | A card to be placed on the windshield of a car parked in a hotel parking lot. |
| Wake-up call | Phone call to wake up the client (optional) |
| Damage charge | A fee that is added to the total bill if you damage or ruin something. |
| Pay-per-view movie | Additional fees for watching movies and some shows |
We have presented you with the most necessary and simple phrases in English for a hotel. We recommend that you memorize them before your trip. Don’t forget to use our tips to avoid getting into trouble abroad. We hope our English phrasebook will help you communicate at the hotel and your stay will be pleasant and unforgettable.
And if you want to always travel in comfort, we invite you to. Our teachers will teach you to speak confidently and competently.
Complete list of words and phrases for download
At the end, we invite you to download 2 documents: one contains all the useful words from the article, and in the second you will find a list of phrases related to staying in a hotel.
(*.pdf, 305 Kb)
This page provides English vocabulary on the topic “Hotel”.
General Vocabulary
to book a room— book a room
to book in advance- book in advance
to make a reservation— book a room
to pay a deposit— pay out money on deposit
to take a room- rent a room
to be in charge of- to manage
to register smb- register someone
to pay one's bill- pay the bill
to check out- leave the hotel
tip- tips
key- key
sea view- sea view
at busy times- at the height of the season
charge- price, fee
Types of rooms - room types
a single room— single room
connecting rooms- adjoining rooms
adjoining rooms– two hotel rooms located next to each other
a double room— double room
a suite- luxury room
a twin room– double room with two beds
an outside/inside room— room overlooking the street / overlooking the courtyard
FB/full board— full service (accommodation + three meals a day)
HB/half board— accommodation + breakfast and dinner
B&B/bed and breakfast– accommodation with breakfast
Inside a room - in the room
heating— heating
internet access— Internet access
air conditioning- air conditioner
smoke-free– non-smoking room
bathtub- shower cabin
shower- shower
towel- towel
robes- dressing room
hair dryer- hairdryer
sink- sink
soap- soap
executive desk- executive desk
Hotel Staff
a porter- doorman
attendants- service personnel
a clerk- administrator
a pageboy- delivery boy
a maid- maid, servant
concierge— concierge
In the hotel - in the hotel
a lobby- lobby
reception desk— reception desk
a book-office- ticket office
information desk— information desk
an entrance- entrance
Hotel Features - Hotel Features
beauty parlors— beauty salon
spa- spa
catering— catering service
gym- gym
swimming-pool- pool
business center— business center
laundry- laundry services
dry cleaning— dry cleaning
pets allowed– pets are allowed
turndown service- turndown service
room service- room service
children facilities— services for children
Phrases for communicating in a hotel
Good morning, can I help you?— Good morning, can I help you?
I'd like a room, please.- I need a room, please.
Do you have any rooms available?— Are there any free rooms?
What kind of room would you like?- What kind of room would you like?
I'd like a double room.— I need a double room.
Could you fill in the registration form, please.— Fill out the registration form, please.
I'd like to stay for two nights.— I plan to stay for two nights.
Here is your key-room number 102.- Here is your key - room number 102.
What time is the breakfast, please?— What time is breakfast?
Are you fully booked next week?— Are there any rooms available for next week?
I’d like to check in/out, please.— I would like to check into/check out from the hotel.
Is breakfast included?— Is breakfast included in the price?
Where's the lift?-Where is the elevator?
There is something wrong with the heating in my room.— There is something wrong with the heating in my room.
Excuse me. The television doesn't work.— Sorry, but the TV doesn't work.
What time do we have to check out?— When do we need to check out of the hotel?
I'm leaving in a few minutes. Could I pay my bill?— I'm leaving in a couple of minutes, can I pay the bill?
During your vacation, you want to feel as comfortable as possible. To feel confident in a hotel abroad, you need to know English.
Of course, the best option is to study English so that you can communicate calmly.
But if you don’t have time, and the trip is coming soon, then the following phrasebook on the topic “English in a hotel” will help you book a room, clarify information or solve a problem at the hotel.
1. How to book a hotel room
First, let's look at the classification of hotel rooms:
single
single room
double
double room (with one double bed)
twin
double room (with two double beds)
triple
triple room
adjoining rooms
two rooms with connecting door
standard room
standard room
superior room
superior room
junior suite room
junior suite
suite room
suite
presidential suite
presidential suite
The following questions will help you find out more about your number.
What floor is my room on?
What floor is my room on?
Does the room have a bath/shower?
Does the room have a bath/shower?
Does the room have a balcony?
Does the room have a balcony?
Does the room have an air conditioning/refrigerator/ hairdryer/ safe?
Does the room have air conditioning/fridge/hair dryer/safe?
Does the room have the Internet access? Is it free of charge?
Is there internet access in the room? Is it free?
Now let's move on to booking the room itself.
Can I book/reserve a room, please?
Can I reserve a room?
What kinds of rooms do you have?
What types of rooms do you have?
I need a double/single room for …. days.
I need a room for two/one for... days.
I would like a non-smoking room.
I would like a non-smoking room.
Do you allow pets?
Do you allow pets?
I would like a double/two single beds.
I would like a double bed/two single beds.
Does the hotel provide airport transfer?
Does the hotel provide airport shuttle?
I am going to stay for a week.
I plan to stay for a week.
I am going to leave….
I'll leave...
When is check-out time?
When should I vacate the room?
Would it be possible to have a late check-out?
Can I check out later?
How much is it for one night?
How much does a room cost for one night?
Do you have anything cheaper?
Can you offer something cheaper?
Can you offer me any discount?
Can you offer me a discount?
Is this the total price?
Is this full price?
How much is for the room including breakfast?
How much is the room including breakfast?
How can I pay?
How can I pay?
Do you need a deposit?
Is it necessary to leave a deposit?
What's your name, please?
State your name, please.
What sort of room would you like?
Which room would you like to rent?
Do you want to have breakfast included?
Would you like breakfast included?
When will you arrive?
When are you arriving?
How long would you like to stay in our hotel?
How long do you plan to stay at our hotel?
We don't have any double rooms.
We do not have any double rooms available.
You have to check-out before 12 p.m.
You must vacate your room by 12 noon.
You have to pay in advance.
You need to pay it forward.
Will you pay in cash or by credit card?
Will you pay by cash or card?
May I have your name and telephone number, please?
May I have your name and telephone number?
2. How to register at a hotel
When entering the hotel, you will need to register.
Hello, I have a reservation for a single/twin/triple/double room.
Hello, I booked a single/double/triple/twin room.
What time do you serve breakfast?
What time is breakfast?
Could I have lunch in my room, please?
Can I have lunch in my room, please?
What time’s the restaurant open for dinner?
What time does the restaurant open for dinner?
What time does the bar close?
What time does the bar close?
Where are the lifts?
Where are the elevators?
Can you show me to my room?
Could you show me to the room?
Do I pay now or at checkout?
Do I need to pay now or upon check out?
Have you got a safe? Is it free of charge? How much is it?
Do you have a safe? Is it free to use? How much does it cost to use the safe?
Questions that may be asked of you.
Could I see your passport, please?
Please show your passport.
Could you please fill in this registration form?
Could you fill out this registration card?
Breakfast's from…. till...
Breakfast from... to 11...
Dinner’s served between … and ….
Dinner is served from ... to ....
Would you like any help with your luggage?
Do you need help with your luggage?
Here's your room key.
This is your room key.
Your room’s on the second/third/fourth floor.
Your room is located on the second/third/fourth floor.
I"m afraid that your room isn"t ready yet, sir.
I'm afraid your room is not ready yet, sir.
3. Room service and problem solving
While you are staying at a hotel, you will have to communicate at least on a basic level with the staff.
Could I have a wake-up call at eight o'clock?
Could you wake me up at eight o'clock?
Where’s the bar/gym/swimming pool/restaurant?
Where is the bar/gym/swimming pool/restaurant?
Could you send dinner to the room…, please?
Could you send dinner to the room... please?
Where can I find an iron?
Where can I find an iron?
Could I have the towel, please?
Could you give me a towel please?
Can I have an extra bed/blanket?
Can I get an extra bed/blanket?
Could you please change the sheets?
Could you change the bed linen please?
My room is messy, and I would like it cleaned.
My room is a mess and I would like it cleaned up.
How can I get to the….. from the hotel?
How do I get to …. from the hotel?
Could you please call me a taxi?
Would you please call a cab for me?
How do I turn on the air-conditioner?
How do I turn on the air conditioner?
I've lost my room key.
I lost my room key.
My room's not been made up.
My room is not tidy.
The room is too noisy/cold/hot.
The room is too noisy/cold/hot.
There is no soap/towel/shampoo in my room.
No soap/towel/shampoo in my room.
There isn't any hot water.
There is no hot water.
The television/air conditioning/shower doesn’t work.
TV/air conditioning/shower does not work.
Could you send someone up to fix it?
Could you send someone to fix it?
I am not feeling well. Is there a doctor in the hotel?
I'm sick. Is there a doctor in the hotel?
My neighbors are too noisy.
I have very noisy neighbors.
4. Checking out of the room
You will need the following phrases at the end of your hotel stay.
I would like to check-out.
I would like to leave.
Could I have a receipt, please? I am leaving tomorrow.
Can I have a check please? I am leaving tomorrow.
I would like to pay my bill.
I would like to pay my bill.
I'll pay by card.
I will pay the bill by card.
I'll pay in cash.
I will pay the bill in cash.
I think there is a mistake in my bill.
I think there's a mistake on my bill.
Can I get my deposit back?
Can I withdraw my deposit?
I have/haven’t used the minibar.
I did/did not use the minibar.
Could I have some help bringing my luggage down?
Please help me take my luggage downstairs.
I have really enjoyed my stay.
Questions you may be asked:
Are you ready to check out?
Are you ready to leave?
What room were you in?
What room did you stay in?
How would you like to pay?
How would you like to pay?
Did you use the minibar?
Did you use the minibar?
I need your room keys, please.
I need the keys to your room, please.
Remember that simply printing these phrases or writing them out is not enough. Be sure to practice using them until you become completely automatic.
How to train correctly? I talked about it in this article.
After training, a great way to reinforce the material is to draw situations on this topic.
